Refund Policy
Last updated: 11 September 2026. Provided in English.
The short version
- You can request a full refund within 14 days of your purchase.
- You do not need to give a reason.
- Email support@virtualcognition.com.au with your order number.
- Your consumer-law rights are always preserved.
Our refund offer
If you are not happy with your purchase for any reason, you can request a full refund within 14 days of the date of purchase. You do not need to explain why, and there are no conditions attached.
How to request a refund
Email support@virtualcognition.com.au with the order number from your confirmation email. We respond within 2 business days. Refunds are returned by Paddle to your original payment method, usually within 5–10 business days.
Who processes payments
Payment is processed by Paddle, which is the merchant of record for your purchase. Refunds are issued through Paddle. We never see or store your card details.
Your statutory rights
Guarantees under the Australian Consumer Law cannot be excluded, and nothing in this policy limits any mandatory consumer protections that apply in your country of residence. These rights are in addition to the refund offer above.
Your content after a refund
Your drafts stay available through your private retrieval link for 14 days from purchase, whether or not you request a refund. After that they are automatically deleted, as described in our Privacy Policy. Requesting a refund does not shorten or extend that period.